Medical ID Card Holder Lanyard Customization Case：a win-win situation of original design and customer satisfaction

In December 2023, a medical supplies customer found us through the spot link and embarked on a customization journey for medical document card holder lanyards. This customer was looking for a range of medical-related products and quickly contacted us. After communicating via email, we introduced him to our design album and emphasized that we support customization services. The minimum order quantity is 100 pieces of the same design.

After carefully browsing the picture album, the customer selected several designs and requested a quotation. Soon, the order was placed. In addition, customers also want to customize the barcode sticker on the packaging. The guest then provided pictures of several designs that we didn’t already have. Faced with this situation, we promise to create an original design in a similar style.

After careful production and communication, after the customer viewed and confirmed it, he was very satisfied and expressed his willingness to use these new designs as the company's original products and requested to add the company's LOGO. Since it is an original design and the printing fee is waived, the two parties reached an agreement on the price after discussion. This cooperation not only provides customers with original products that meet their needs, but also saves costs.

After the final order is completed, the customer returns the order to purchase again. Throughout the entire process, we not only achieved original design and customization needs, but also made our customers very satisfied and happy. Such successful and pleasant cooperation cases have also become a source of motivation for our team to work hard and serve each customer.

Through this case presentation, we know that customer needs are diverse and unpredictable, but as long as we maintain a professional, patient and flexible attitude, we can win customer trust and support and achieve a win-win situation.